Terms of Service

You can create an account in DILIZY as a “Dealer” to conduct, organize, and manage vehicle sales transactions, and as a “Provider” to offer services supporting sellers and buyers.

We only provide and maintain a platform for managing vehicle sales transactions, where information and messages in the form of databases are exchanged between clients to conclude transactions and provide dealer-related services (including, among others, delivery, detailing, inspections, or repairs).

We do not influence listing content and are not the seller of vehicles or the provider of supporting services offered in the system.

If we offer vehicles directly, we will be clearly indicated as the seller in the relevant listings. Such purchases are subject to separate agreements between us and the buyer. Unless otherwise indicated in a separate agreement, these Terms do not apply to such purchases or related listings.

We do not participate in relationships between sellers/buyers, service providers, or other interested parties as a party to, or representative of a party to, those relationships.

Any agreements concluded as a result of listings or inquiries published via DILIZY are concluded and performed without our participation.

1. To create an account and register in DILIZY, you must:

- submit the required information via the registration form;

- accept these Terms and confirm that you have read the Privacy Policy by selecting the appropriate option in the form.

We may require you to provide an identity document (e.g., an ID card) for identity verification.

We may request an extract from a commercial register and other documents and information necessary to register or maintain the contractual relationship, including vehicle documentation for vehicles listed/sold and vehicles used by the Provider.

You represent and warrant that the information provided is complete and accurate. If your details change after registration, you will update them in your account. You must verify the correctness of your data upon initial registration and each time you change it.

Only duly registered legal entities and natural persons with full legal capacity and at least 18 years of age may register. Persons under 18 may not register.

2. By submitting the required data, you make an offer to enter into the Agreement to use DILIZY under these Terms. Acceptance of the offer is at our discretion. The offer is deemed accepted, and the Agreement concluded, when you gain access to your personal account.

3. We will delete your account if it has been inactive for 3 (three) consecutive years. We will send a warning about account deletion 60 days in advance.

4. You are responsible for keeping your password and access credentials confidential and secure. You must notify us promptly if your credentials are lost or accessed by third parties.

As a rule, you are responsible for all actions performed using your credentials, in particular the actions of individual users where there are multiple accesses to the account. You are not responsible for misuse of credentials if you have not breached your duty of due care.

5. You are responsible for archiving information available through DILIZY that you may need as evidence, for accounting, or for other purposes — on a medium independent from DILIZY.

1. Some Services are paid. We offer different subscription plans covering different sets of Services. You may choose the plan that fits your needs.

2. We offer Dealers, among other things: Website configuration for selling vehicles and providing related services; publishing listings; creating purchase inquiries; running auctions; submitting offers and applications; database search; chat communication with a buyer; hosting and managing customer accounts on the Website; publishing requests for supporting services (car wash, delivery, insurance, etc.); promotion and advertising; creating employee accounts authorized to conclude transactions on your behalf; access to aggregated and analytical data; verification of vehicle technical data and history based on transport authority data; rating Providers. This list is not exhaustive and depends on the plan.

We offer different plans for Dealers, with details (price, billing frequency, features, and limits) described on our pricing page. In the event of a conflict between plan terms and these Terms, the plan terms prevail. By subscribing to a plan, you agree to the plan terms and these Terms.

3. We offer Providers, among other things: configuration of an account describing the offered services; access to Dealer inquiries; the ability to respond with an offer; chat communication; creating employee accounts authorized to conclude transactions on your behalf. This list is not exhaustive and depends on the plan.

We offer different plans for Providers, described on our website. In the event of a conflict between the plan and these Terms, the plan prevails. By subscribing to a plan, you agree to the plan terms and these Terms.

4. Features and scope of Services depend on the selected plan. As a Dealer, you may publish any number of listings on your Website and in the DILIZY database, subject to our right to impose technical limits on the daily number of listings for technical reasons.

5. DILIZY may publish and promote your listings on its own and through third parties (other platforms, social networks, etc.), e.g., through listing integrations in apps or emails. DILIZY does not create accounts on those platforms on your behalf and does not represent you in relations with them. To use this functionality, you must have your own accounts on those platforms.

6. DILIZY may use artificial intelligence (AI) to improve the Services (data analysis, personalization, automated support). AI may not be fully accurate — we minimize errors and bias, apply human oversight, and do not use AI for decisions requiring assessment.

7. You may upload and publish content on the Website created in DILIZY (text, photos, graphics, audio, video, fonts, logos, etc.). You retain your rights to Content, except for the limited rights you grant us for providing, improving, promoting, and protecting the Services.

8. To the maximum extent permitted by law, DILIZY provides no express or implied warranties. The Services are provided “as is” and “as available”. We do not warrant that the Services will be timely, uninterrupted, error-free, meet your expectations, or be free from viruses.

1. You represent and warrant that you use the Services in compliance with the law, including, among other things, advertising law and consumer protection law.

2. You must comply with our internal policies incorporated into these Terms by reference.

3. You represent and warrant that you own the rights to the Content or have the necessary permissions to use, share, and license it in DILIZY and on the Website.

4. You are solely responsible for your Website and its visitors/customers, products and services, and legal compliance. We are not responsible for this and do not provide legal advice.

5. By using the Website, you are responsible for compliance with data protection and privacy law (GDPR, e-Privacy Directive), including marketing communications and cookies. You must provide Website users with a legally compliant privacy and cookie policy.

6. You must obtain clear and informed consent from each Website user before processing their personal data.

7. You must obtain valid consent (for yourself and for us) for cookies or similar technologies used on the Website.

1. By using DILIZY, you confirm that you have read our Privacy Policy. However, it is not a contractual document and does not form part of the Agreement; we may amend it.

2. The Data Processing Addendum (DPA) forms part of the Agreement.

3. You undertake to process personal data of other users received through the Services solely for the purpose of fulfilling relevant inquiries; any further use requires meeting legal requirements and obtaining the necessary consents.

4. In connection with providing the Services, we have access to various client information, including personal data, such as contact details and vehicle data (including VIN) as well as data generated during use (ratings, analytics, communications).

5. You receive the data necessary to provide the Services in your account and via technical interfaces (e.g., listing data, messages, contact data of potential buyers).

6. DILIZY transfers database data to third parties or provides access via a technical interface if necessary to provide the Services or required by law.

7. After account termination, we delete account data unless we have a legal obligation or legitimate interest to retain it. Aggregated/statistical data may be retained without time limits in accordance with data protection law.

8. By submitting a VIN, you grant DILIZY the right to permanently store the VIN, perform analytics and improve the Services, and share the VIN with third parties for vehicle identification purposes.

9. We provide features supporting AML; we may store data about transactions, communications, transaction parties, and documents to the extent required by law.

1. Subscription fees are payable monthly in advance. To ensure continuity of the Services, we automatically charge you from the first payment and at each renewal. The billing period is 1 month. By accepting the Agreement, you authorize us to automatically charge you in accordance with your plan. We will inform you if a plan includes auto-renewal.

2. The fee depends on the selected plan and the pricing. If plans change, you will be automatically moved to the new plan unless you cancel before the next cycle. We will notify you in advance of the change.

3. Billing is conducted exclusively electronically via direct debit. We use external payment operators; their terms and policies apply.

4. We may charge a commission on transactions conducted through the platform (e.g., vehicle delivery, other services). The commission is added to the subscription price; a minimum fee may apply for low amounts.

5. We may introduce new paid Services and set their prices; we will notify you through the platform. Use of new Services constitutes acceptance; you may refuse by cancelling your subscription.

6. If you refuse payment, initiate a chargeback, or reverse a charge, we may automatically terminate your account and dispute the charge with the payment operator.

7. You may cancel your subscription at any time, but we do not refund fees for a period that has already started, unless at our discretion or where required by law.

1. We may propose changes to the Terms with at least 15 days’ notice. We will provide the amended Terms by email at least 15 days before they take effect. Changes are deemed accepted if you do not object in writing within 15 days.

If you do not accept the changes, you may terminate the Agreement without costs up to the date the changes take effect. In the notice we will indicate your right to reject changes and the deadline.

We will publish the amended Terms on the website without undue delay.

2. We may change subscription fees; we will notify you in advance. New fees do not apply retroactively. You may reject the change by cancelling your plan before the next payment.

1. Search results on the Website are sorted according to criteria selected by the customer. If the customer does not select criteria, default sorting is based, among other things, on: the query and search history/viewed listings; location/delivery; vehicle condition, mileage, price, wear, equipment, color, make, etc. The top of results may include listings most relevant to the customer’s profile.

2. Depending on the plan, a Provider may rate a Dealer. The Dealer may respond to the rating. Ratings are displayed with listings and inquiries and cannot be disabled; they may affect how the Dealer is perceived. Providers may rate only Dealers with whom they have concluded an agreement in DILIZY.

3. Depending on the plan, a Dealer may rate a Provider. The Provider may respond. Ratings are displayed with responses to service inquiries and may affect the selection of a Provider. Dealers may rate only Providers with whom they have concluded an agreement in DILIZY.

4. You must not abuse the rating system by artificially inflating your own ratings or lowering others’, including through false reviews, incentives, threats, or other manipulation.

5. DILIZY only provides the technical means to publish reviews and does not influence their content. We reserve the right to moderate and remove reviews that violate the Terms or other policies — without prior notice.

6. If you believe a review violates law or the Terms, you may report it under the procedure in Section XI. You must provide information supporting the report.

7. You may ask a customer for a review only if you had a real service experience with them and you previously obtained explicit consent to receive a review request. If DILIZY faces claims due to a lack of consent, you will indemnify DILIZY in accordance with Section XIII.

1. Data, logos, texts, software, listing images, and other content published in DILIZY may be protected by copyright. Modification, further processing, and use of protected materials by third parties is not permitted. Do not copy, transmit, or share content without authorization. Your rights as an author remain unaffected.

2. If we use your Content in accordance with the Agreement, you represent and warrant that it does not infringe third-party rights (copyright, trademarks, privacy, trade secrets, etc.).

3. You grant DILIZY a sublicense to use the Content for the purposes of providing the Services, advertising, and increasing the reach of listings, including making it publicly available in DILIZY and on third-party platforms, storing, reproducing, distributing, combining with other content, and technically editing for these purposes. We will not change the substantive content of listings. Content may be automatically translated for publication in foreign channels.

1. You have the right to submit requests and complaints to DILIZY customer support free of charge via the form in your account or by email to: gdpr@dilizy.ai.

Complaints may relate to: (i) breaches of regulations applicable to DILIZY, (ii) technical issues directly related to providing the Services, (iii) our actions or conduct affecting the provision of the Services.

2. You may submit a complaint regarding DILIZY decisions, including the removal of reported information, blocking access, suspension/termination of Services, closing an account, or limiting Website functionality. Complaints may be submitted within 6 months from being informed of the decision.

We consider complaints promptly, without discrimination, carefully, and objectively. If a decision was unfounded, we will revoke it without undue delay. After review, we will inform you of the outcome and the reasoning.

The Agreement remains in force until terminated by you or by us. You may terminate it at any time via the cancellation form in your account or by email to: gdpr@dilizy.ai.

We may change, suspend, restrict, or terminate all or part of the Services and access to accounts/websites at any time at our discretion, including in case of a breach of the Terms. We will make reasonable efforts to notify you in advance where possible.

Provisions that by their nature should survive termination remain in force (including your obligations, IP rights, warranty disclaimers, limitation of liability, indemnity, and dispute resolution).

If you are a consumer, you have the right to withdraw from the Agreement within 14 days of acceptance by submitting a statement via your account or by email to: gdpr@dilizy.ai.

We are not responsible for Client Content, but we may analyze and remove illegal content or block access to it where necessary.

In case of breaches of law or the Terms, we may, among other things: remove or delay publication of content, issue warnings, restrict Services, and in serious cases suspend or permanently block users and delete accounts. In the case of final blocking/termination, we will generally provide 30 days’ prior notice unless the law or circumstances require otherwise.

You may explain circumstances and raise an objection under the complaints procedure in Section XI.

To the maximum extent permitted by law, you agree to indemnify DILIZY and its affiliates from and against any losses arising from: (a) your breach of the Agreement; (b) your Content, Websites, and e-commerce activities; (c) claims by your users; (d) violations of law or third-party rights; (e) claims by tax authorities relating to your e-commerce.

To the maximum extent permitted by law, DILIZY is not liable for indirect damages, lost profits, loss of data, unavailability of Services, breaches by users, or third-party services.

If you are a consumer, we provide Services with due care, but we are not liable for unforeseeable losses (except for death/personal injury due to our negligence or fraud).

DILIZY’s total liability will not exceed the greater of: EUR 20 or the amount paid by you during the 12 months preceding the event.

The Agreement is governed by the laws of the Republic of Estonia.

If a dispute cannot be resolved amicably, it will be settled under Estonian law; for corporate clients — in the Harju County Court. A consumer may pursue claims in the court of their place of residence, before the Consumer Disputes Committee, or online via the EU ODR platform.

The Agreement constitutes the entire understanding between you and DILIZY and supersedes prior arrangements. You do not rely on statements not included in the Agreement. Additional terms of third-party services may apply. The Agreement does not create rights for third parties.

The Agreement was originally drafted in English. The Terms are translated into Estonian and may also be translated into other languages. In the event of a conflict, the English version prevails unless the law provides otherwise.